Frequently Asked Questions

1.What is RDP?

Remote Desktop Protocol is a proprietary protocol which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software

2.What if RDP doesn't work properly?

As Per our policies RDP will be replaced.


3.Which is Social Media Management?

Social media management is the process of analyzing social media audiences and developing a strategy that’s tailored to them, creating and distributing content for social media profiles, monitoring online conversations, collaborating with influencers, providing community service, and monitoring, measuring, and reporting on social media performance and ROI.

4.What is IT support??

IT support is more than fixing problems and answering questions. IT support services include optimizing system performance and securing it against cyberattacks. With IT support and services, an organization can realize the full potential of its office work and follow best practices for securing its digital assets.

5.How can you sort out problems online in IT support?

We assist our customers on Any Desk and sort out their problems.

6.What is Website Management?

Website management is the collection of processes used to ensure your website is professional, up-to-date, and functioning as intended. It encompasses general maintenance, security, and long-term development of the website, as well as organizing your content delivery and marketing strategy.

7.What kind of access is required for WordPress Website Management?

Your cpanel and wordpress credentials are required for Website Management.

8.What about refund policy?

Please refer to section 6 of the Terms and conditions section of the site.

9.How do I cancel my subscription?

A user may cancel their subscription by logging on to their Smart Tech account on the website and then going to the profile section or you may cancel your subscription by sending us an email at a subscriber must cancel their subscription at least 7 days before the auto renewal date of their given package. For more detailed information kindly visit section 6 of the Terms and conditions section of the site.